About Us

Your Stay

Contact Us

Jane Doe


Terms and Conditions

Please Read Terms and Conditions

Away Stay Play

Terms & Conditions

These conditions are an agreement between the parties being the Tenant/guest(s) and Marketing & Booking Company Away Stay Play Any on behalf of the Owner of the Property. Any infringement permits Away Stay Play or the property Owner to refuse a key, amend the rental and/or terminate the Tenancy without refund. Variances can be agreed on but only by arrangement with the Owner/Away Stay Play in writing. The Guest(s) of The Property agree that only the listed guest(s) in the reservation will take up the premises except approved by the authority of the Owner/Away Stay Play in writing and guest suite will be used only for residential or holiday purpose.


Tenants/Guests hereby accept the premises as booked and cannot be relocated. We accept no responsibility for mis-description of the property, particularly regarding telephone bookings.


A payment of 50% of the total rental amount is required within 48 hours of the initial inquiry to confirm the booking. The balance of the total rent is to be paid in full 28 days prior to occupancy/arrival unless other arrangements have been made with The Owner/Away Stay Play in writing. If the booking is made within 28 days of occupancy/arrival, full payment will be required within 48 hours. The Owner/Away Stay Play reserves the right to refuse the handover of the keys if full payment is not made prior to check in. Surcharge applies to all credit card payments, please see the invoice for more details.

Security Deposit

A security deposit payment or credit card pre-authorization is required on the day of arrival. Failure to supply these promptly may result in The Property Owner/Away Stay Play refusing to handover the keys of the apartment. Bond will be outlined. The amount may vary depending on the property.


Cancellation within 14 days of arrival no refund will be given unless extreme circumstances are the cause and
proof are provided in writing to The Owner/ Away Stay Play. Full refund will be given if booking is cancelled
before 14 days of arrival date. We have the right to cancel your booking and request you leave immediately if
you are not obeying house rules or are being aggressive and unreasonable.

After Check In

No Refund will be given after check-in except in unforeseen disasters or emergencies that are out of the guests control.

Check in and Checkout times

Check-in is Strictly 3:00pm and Check-out is Strictly 10:00am unless arranged prior to arrival with The Owner/Away Stay Play and any necessary fees have been paid in full before arrival. The Property does not have any reception but has a 24hour key box, Still, please advise us of your expected arrival time at the property in advance. It is the guest’s responsibility to advise The Owner/Away Stay Play if they will be late or have been delayed during business hours. The Owner/Away Stay Play cannot be responsible for alternate accommodation or any other costs when guests arrive after hours if no prior arrangement has been made. Please note no refund will be given for delays or late arrivals under any circumstances. Late checkout fees of $50 for 12:00pm late check-out and $30 for a 1:00pm early Check-in apply to the guest and must be arranged prior to stay or other penalties may apply. Please note this is subject to availability available.

After Hours Service

Our normal operating hours are Monday to Friday 9am to 5pm and Sat/Sun 9am to 1pm. Phone calls after these hours must be made on our emergency contact number 02 5664 9898. Please be aware that this is for emergency calls ONLY. Using this number for non-emergencies may result in a $50 charge being levied against your card or deducted from your bond.


All properties are supplied with one set of linen for each bedroom. Tenants/Guests are not required to wash the linen at the end of tenancy.


Any damages to the doors, flooring, appliances, linen, drapes, blinds, furniture and fixture, plumbing, carpet, windows, kitchen utensils etc. beyond normal wear and tear will be deducted from this security deposit. In case, the amount is greater than the security deposit, the guest(s) agrees to pay all such charges within 7 days of the vacation of the premises. In case any item is damaged beyond repair, a replacement cost will be charged. In addition to the actual charges, a service fee of 20% will also be charged by The Owner/Away Stay Play for the charges listed above. In case of loss of revenue due to excessive damage, the guest(s) also agrees to pay for this loss of revenue for the days room is vacant for repairs.


Lost or damaged, unreturned keys and/or swipe card would occur a replacement cost of $150 per key For call outs involving keys locked in a unit or lost keys and you need us to come and unlock the property for you, this will incur the following fees: Call out from the hours of 10am - 6pm Monday to Friday (Not including Easter, Christmas, and Public Holidays) will incur a minimum $90 fee to be paid to us. Call outs from the hours 6pm - 10am Monday to Sunday (Not including Easter, Christmas, and Public Holidays) will incur a minimum $150 fee to be paid to us. Call Outs from all hours during Easter, Christmas and Public Holidays will incur a minimum $200 fee to be paid to us.

No Smoking

No Smoking In accommodation at any time Smoking is prohibited in the suite. The guest(s) will ensure that the suites remain free of smoke contamination. In case of smoke contamination, a penalty of $250 will be charged. Charges for extra ordinary cleaning and deodorizing due to misuse of the facilities may also apply.


Pets are only allowed in those properties that accept pets. All rules and surcharges must be adhered to. The Guest/Tenant must inform The Owner/Away Stay Play about the pet when booking. If pets are brought to properties that are not pet friendly your booking will be terminated and you will be asked to leave. No refund will be provided. Fees will apply for pets staying.


Please assist by leaving the premises clean and tidy, with cutlery and cooking utensils washed and put away, excess rubbish disposed of, oven, fridge and microwave cleaned of any spills. Guest is not required to wash the linen. Minimum additional cleaning fees of $50 or more may be charged to return the property to its condition on your arrival. If, upon arrival, the property or contents failed to meet acceptable cleaning standards every endeavor will be made to rectify the problem. However, this shall not constitute grounds for cancellation or refund.

Cooking strong smelling food

You are not permitted to cook in the apartment any dish likely to leave a long-lasting odour in the apartment. This is for the benefit of future tenants. You agree that if you do we are entitled to, and will, charge you an amount of $250 to cover the cost we will incur in having the apartment deodorised.

Accommodating extra persons

Setting up makeshift structures i.e., accommodating more persons than the property permits is prohibited. Only people on booking may stay. Refusal to obey this rule will result in canceled booking and no refund. Please ask The Owner/Away Stay Play if there are any extra requirements you need before staying to see if we can accommodate you.

Parties and functions are strictly prohibited

Please note that this property has a strict 'no party' policy, and unauthorized parties, group gatherings and functions are strictly prohibited. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged. Also, any drugs or illegal activity on the property will result in instant cancellation of booking with no refund and in extreme cases police will be called.

Changes to Accommodation

If the property you have booked is not available for any reason, we reserve the right (at our option) to 1, Relocate you to a property of an equivalent or better standard and location, or 2, Cancel the reservation and provide full refund. If this occurs, we will endeavor to give you as much notice as possible.

Parking Spots

Most of our properties have free onsite parking however please let us know how many vehicles you have so we can best arrange your parking or advise on alternate parking.


You, the Guest, indemnify The Owner/Away Stay Play against any liability which may attach to The Owner/Away Stay Play because of damage, injury or loss being personal or proprietary suffered by any person where damage, injury or loss has been contributed to or caused by any act or occasion of the tenant or his visitor. These conditions are an agreement between the parties. Any infringement of the above conditions permits The Owner/Away Stay Play to refuse a key, amend the rental or immediately terminate the booked stay.


Utilities are included in the rental rate. However, guest must ensure that all lights, air-conditioners and heaters are turned off when you are not in the apartment.

Guest Valuables

Guests are advised not to leave any valuables in the apartment. The Owner/Away Stay Play does not take responsibility for any loss incurred as a consequence of someone stealing valuables from your apartment.

Vacate Demand

The Tenant must vacate the premises upon demand of The Owner/Away Stay Play without refund upon breach of this agreement. Infringements include incorrect information supplied upon booking the property, causing malicious damage to the property being/causing a public nuisance, excess noise, accommodating more persons than agreed setting up makeshift structures or ignoring warnings or requests from The Owner/Away Stay Play.

Noise Restrictions

Loud noise cannot occur outside the following hours: Monday – Sunday 7am – 10pm If a noise complaint is made by a neighboring property, you will be given 1 warning to cease the noise. If you continue, we may dispatch a security patrol to the property, the cost of which will be charged to you or deducted from your bond. You may also be asked to vacate the premises; no refund will be given in these circumstances.


The Owner/Away Stay Play can inspect the premises upon demand.


Please dispose of any excess rubbish (other than general waste) accordingly or anything left at the property will incur a removal fee of $30 to $200 approximately, depending on the amount of rubbish needing to be removed. More information about the location of general waste and recycle bin provided in individual apartment guide.

Lost & Forgotten Items

Please check carefully before you leave the property, as we cannot guarantee any items left in properties will be found and returned to you. There will be charges for posting of items back to you.

Other Charges

The guest/tenant and/or the card holder authorizes The Owner/Away Stay Play to charge the security deposit, accommodation charges, cancellation fee and all other charges related to outstanding dues or damages mentioned in this agreement on the credit card provided to The Owner/Away Stay Play.

Terms and Conditions

Last updated: October 31, 2022

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Australia.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Uptown Booking Engine.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the TermsFeed Terms and Conditions Generator.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Uptown Booking Engine, accessible from https://34f90ad4-ffb0-4033-8d4e-39a293c08358.weweb-preview.io/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions,
  • You can contact us:

    By visiting this page on our website: https://34f90ad4-ffb0-4033-8d4e-39a293c08358.weweb-preview.io/contact-us/ 

View our range of properties.

Join our newsletter to stay up to date on features and releases.

Successfully Subscribed to Newsletter


Your Stay

About Us

Contact Us

Guest Portal

View Properties



View All

@ 2024 Away Stay Play. All right reserved.